Post-Sale Revenue Analyst

Benevity

Category
Team Canada
Location
Toronto
Remote Possible
Job Function
Finance
Seniority
Intermediate
Toronto | Finance | Intermediate

Act as a business partner to the Client Success and Renewals organization, working cross-functionally across the client journey to surface insights that can help improve the client experience. You will improve operating processes and accomplish high-priority projects. The most important attributes for success include a deep curiosity rooted in data combined with the ability to partner across a disparate set of stakeholders. As part of the role, you will report to the Manager of Revenue Analytics.

Responsibilities:

– Develop deep understanding of the metrics that improve Client Success and build the analytics around it with the goal of driving insights to actions.

– Partner with the Client Success & Renewals leadership team to determine and define requirements as well as project scope.

– Ensure data quality across multiple systems of record and flag areas of continuous improvement for our data lake.

– Own the relationship with the Client Success and Renewals leadership, be the subject matter expert, and address deep-dive questions with follow up insights and recommended actions.

– Own and champion high impact projects across the Client Success and Renewals Organization.

– Own various special data-focused projects to support planning/forecasting, and ongoing operations.

– Support day-to-day inquiries from the team, providing prompt and efficient resolution to a wide range of issues and developing operational processes.

Ideal Candidate:

– 3+ years of experience in a fast-paced analytical role (e.g., Management Consulting, Business Intelligence, Finance).

– Experience using analytical frameworks, data, and tools to work on complex projects, facilitate alignment across multiple senior stakeholders, and reach, actionable answers to challenging and ambiguous problems.

– Hands-on experience coordinating projects and working with cross-functional leaders across the business to identify areas of improvements, propose and implement solutions.

– Knowledge of data and data manipulation in typical SaaS products such as Salesforce, Gainsight, and traditional spreadsheet software such as Excel.

– Technically proficient in SQL; Ability to model simple data pipelines using SQL.

– Create and automate operational dashboards to monitor changes in business performance.

– Experience doing market comparisons on client success metrics, identifying trends, and advising senior leadership on growth strategy/investments.

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