Payments Associate


Team Canada
Remote in Canada
Job Function
Remote in Canada | Finance | Intermediate

What your day-to-day will look like:

– Respond, investigate, and resolve customer issues by examining customer payment plans and their payment history

– Identify day-to-day problem accounts, the source of the problem, and underlying issues

– Work in close partnership with internal teams to resolve customer concerns

– Invoice and update payment information for our customer accounts

– Negotiate payment plans via phone and email

– Work closely with the Payments Manager to help resolve problems and provide quantitative feedback to build scalable processes and solutions

– Generate reports and build data sets to make insightful recommendations and decisions to support the success of the team

You will thrive if you have:

– 2+ years of previous work experience in a Customer Service, Collections or Finance/Accounting role

– A Bachelor’s Degree or equivalent in Accounting/Finance and/or a related field

– Previous experience in a leadership and/or mentorship role

– A strong proficiency with Microsoft Excel

– Stellar negotiation skills

– An analytical mindset- you are able to take the data and translate them into actionable insights

– Exceptional communication and interpersonal skills – you have the ability to navigate through difficult conversations with professionalism while maintaining a calm and empathetic demeanour

– Excellent time management and organizational skills – you are able to handle multiple priorities simultaneously

– Problem-solver abilities – you are able to think outside the box and find creative solutions to problems

– The ability to deliver results independently and working in a team environment

– Previous experience with SQL (considered an asset)

– Experience with Salesforce + Salesforce reporting (considered an asset)

– Demonstrated the ability to thrive in a fast-paced work environment

Apply Now

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