Bilingual Customer Support Representative

Maple

Category
Health
Location
Toronto
Job Function
Customer Success
Seniority
Junior
Toronto | Customer Success | Junior

As our Bilingual Customer Support Representative, you will have the opportunity to advance Maple’s mission of building a connected healthcare experience. Reporting to the Team Lead, Customer Support, you will be responsible for providing real-time support to users, including patients, corporate clients, and healthcare providers via live-chat through an app called Intercom. Our customer support schedule currently runs from 7 am to 10 pm Eastern Time (“ET”), seven days a week, 365 days a year.

Responsibilities

– Provide day-to-day customer support, primarily via in-app chat and email (some phone and fax)  

– Quickly learn and keep up with our products and services, and the support needs of various customer segments (e.g. patients, healthcare providers, corporate clients, etc.)

– Be the face and voice of Maple with every client interaction

– Solve and respond to issues and feedback in real-time

– Champion Maple’s mission to make healthcare more accessible 

Required Skills 

– Strong written language skills in both French and English

– A belief in the idea that collaboration, connection, and open communication always lead to a better outcome

– A self-starter able to learn new technical tools working in a growing, ambiguous environment

– Technologically adept, able to quickly learn and become an expert user of software platforms

– Availability to work morning, evening, and weekend shifts as required

Apply Now

Is this posting closed? Report a Dead Link

We do our best to remove postings when they're taken down, but as a small team we sometimes miss a few. Thank you for helping us stay current.